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PRIVACY POLICY


This is the privacy notice of 99Home Ltd. In this document, "we" or "us" refers to 99Home Ltd.

Our registered office is at 99 Home Ltd, 326 High Road, Willesden, London NW10 2EN .

The privacy policy and notice has been issued to inform you on our policy, related to the use of information that we record about you. It covers the information that could identify you as well as the information that does not concern your identification.
We are extremely concerned about your privacy and confidentiality. We understand that the users of our website are concerned about their privacy and need assurance that their data will not be used for any purpose unknown to them, or accidentally or intentionally handed over to a third party.
Our policy is based on stringent parameters and refers to the procedures in specific as well as generalized aspects. It complies with the UK law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, feel free to let us know.
We regret if any point or feature of our policy does not deliver to your satisfaction. In such case, you may feel free to immediately leave our website.
Except for the cases as stated below, we do not share, sell, or disclose personally identifiable information collected at this site to a third party.

Here is a list of the information we collect from you, through our website or that which you have shared with us. We have also stated it below as to why is it essential to collect this information.

1. Basic Identification and Contact Information

This information is used:
  • to provide you with the services requested by you;
  • to verify your identity for security purposes;
  • to promote our services and products;
  • information which does not identify any individual may be used in a general way by us or by trusted third parties, to provide classified information, related to demographics or the usage of a particular page or service.

2. Market Place Information

When we obtain information from you, specifically to enable you to use or buy a service offered on our website by some other person, we assume that in giving us your information, you are also giving us your consent to pass it on to the relevant person.

3. Your Domain Name and Email Address

Your domain name and email address are recognised by our servers and the pages that you have visited are recorded.
We shall not under any circumstances divulge your email address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.

This information is used:
  • to correspond with you or deal with you as you expect us to,
  • in a collective way, not referable to any particular individual, for the purpose of quality control and improvement of our website,
  • to send you news about the services you have subscribed,
  • to inform you about the other services offered by us, or the services of sister websites.

4. Information Posted by You on Our Website

Information that you share with us by posting on a forum or blog is stored on our servers. We do not specifically make use of that information, except for allowing it to be read online. However, you will see it in our terms and conditions that we reserve a right to use it in any way we prefer.

5. Website Usage Information

We may use software embedded in our website (such as JavaScript) to collect information about the pages you have visited and how you have reach them, your activity on the pages you visit, the time you spend on each page, as well as our performance in providing the right content to you.

6. Financial Information Related only to your Credit Cards

This information is never recorded or stored by us either through our website or by any other means. At the checkpoint of payment, you are transferred to a secure page on the website of WorldPay/ SagePay/ PayPal/ MoneyBookers/ Stripe or some other reputable payment service provider. That page may be dressed in our ‘livery’, however, it is not controlled by us. Our staff and contractors never have access to it in any case.

7. Note on Padlock Symbols and Other Trust Marks

Many companies offer certification and an icon or other small graphic to prove it to the site visitors that the website is safe to visit or share information. The certifications vary as per the level of safety. We do not handle or process any information related to your credit card, so we do not have the need to subscribe to any such service. However, we suggest that you assess this notice to acknowledge that your privacy is a matter of prime concern for us.

8. Financial Information About Your Direct Debit or Your Credit Cards

When you have agreed to set up a direct debit arrangement, the information you provide us is directly conveyed to our bank to process the transaction. We do keep a copy for our records.
We are registered under the Direct Debit Guarantee Scheme. This provides instructions for the customer's bank to refund disputed payments without any question, while postponing any further investigation. Direct debits can only be set up for payments to the beneficiaries that are approved as ‘originators’ of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.

9. Credit Reference

To assist in combatting and preventing fraud, we share information with credit reference agencies, as far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having provided a prior notice to us, stating a reason and given us the opportunity to refund their money.

10. Business and Personal Information

This includes all information shared with us in the course of your business with us. It includes information provided by you in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect it from you to reciprocate this policy.
We store the information that forms a part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. This is also the period within which our tax collecting authorities may demand to know it.

11. Third Party Advertising

Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address, when they send an advertisement that appears on our website, through your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have any control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

12. Cookies

Cookies are small text files that are stored in your computer's hard drive through your web browser when you visit a website. Cookies are used to make websites work, or work more efficiently, by providing information related to the visitor activity to the site owners or developers.
Complying to the standard practices of using cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you, and track your actions and the pages you visit while you browse our website.
The cookies we use are only stored and retrieved for a single visit to our site and are deleted from your computer when you close your browser. However, they may stay stored in your computer until you delete them personally or until a definite period of time has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take optimal advantage of the features available on our website. If you choose to block cookies, you will not be able to use all the functions of our website.

Here are some ways we may use cookies:
  • To record whether you have accepted the use of cookies on our web site. This is solely intended to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, however, unfortunately, our site will not work optimally for you.
  • To allow functional aspects of our web site to optimally operate for you.
  • To operate our content management system.
  • To operate the online notification form - the form that you use to contact us for any query or feedback. This cookie is set on your arrival at our web site and deleted when you close your browser.
  • To enhance the security of our contact form and information. The cookie is customized for contact forms only. This cookie is deleted when you close your browser.
  • To collect information about how the visitors use our website. We use this information to improve your browsing experience and to increase our sales. This cookie collects information in an anonymous format, including the number of visitors to the site, the geographic location of the visitors, and the pages they visited.
  • To record if a user has viewed a webcast. It collects information in an anonymous format. This cookie expires when you close your browser.
  • To record your activity during a webcast. For instance, if you have asked a question or provided an opinion by ticking a box, the information is retained so that we can fetch the information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for a specific period of time after which it will be automatically delete.
  • To store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie lasts for a definite period of time after which it will delete automatically.
  • To enable you to watch videos we have uploaded on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube' in a privacy-enhanced mode.
  • To improve the way our website utilizes the data collected using Google Analytics or any other source is all anonymous. When you visit 99Home.co.uk, we set GoDaddy (our website hosting domain) and Google Analytics to measure the number of visits, the actual visitor count, the navigation patterns of the visitors and to check the resources they have accessed.

13. Calling Our Office

When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line and customer service.

14. Sending a Message to Our Support System

When you send a message, we collect the data you have given to us in that message. This is done so as to confirm that you are entitled to receive the information and to provide to you the information requested by you in your message. We record your request and our reply in order to increase the efficiency of our business operations. We may keep personally-identifiable information associated with your message, such as your name or email address or contact number.

15. Complaining

When we receive a complaint, we record all the information you have provided to us. We use that information to resolve your complaint. If your complaint requires us to contact some other person, we may decide to share with the other person, some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

16. Third Party Content

Our web site is a publishing medium on which anyone may register and then publish information about themselves or some other person. We do not moderate or control what is posted by the visitors on our website.
If you complain about any of the content on our web site, we shall investigate your complaint. If we feel it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

17. Job Application and Employment

If you send us information related to a job application, we may keep it stored for up to three years in case we decide to contact you later.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before discarding or deleting it permanently.

18. Content You Provide to Us

If you share some information on our website that can be read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with your information. It is up to you to take care of the privacy of your information, particularly in the case when it can be viewed or accessed by other people. If it is available to the cyberworld, you have no control whatsoever as to how it is used or shared.

19. Marketing Information

With your prior permission, we pass your email address and name to selected associates whom we consider may provide services or products to us, for your benefit. You may opt out of this service at any time by instructing us through email.

20. Information We Obtain from Third Parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly consumed, inferred or deduced from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

21. Affiliate Information

This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business purpose only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect our affiliates to agree to reciprocate this policy.
As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off the website. The reason is solely to enable us to mention winners and others whose performance as an affiliate has been outstanding in some ways.

22. Disclosure to Government and their Agencies

We are mandated by the law like everyone else. We may be required to give information to legal authorities upon their request or if they have the proper authorisation such as a search warrant or a court order.

23. Review or Update Personally Identifiable Information

At any time of the service, you may review or update the personally identifiable information that we hold about you by contacting us at the address provided below. To safeguard your information in better ways, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

24. Sale of Your Personal Information

Except for the cases as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our domain of business.

25. Data May be "Processed" outside the UK

Our website is hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. The data obtained within the UK may be ‘processed’ outside the UK and the information obtained in any other country may be processed within or outside that country.

26. Compliance with the Law

This privacy policy has been compiled so as to comply with the law of every jurisdiction that related to the domain of our business. If you think it fails to satisfy the law of your country, we would like to hear from you, but ultimately it is your choice as to whether you wish to use our website and services.

27. Removal of Your Information

If you want us to remove your personally identifiable information from our website, you may contact us through Email info@99home.co.uk. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
If you have any question regarding this privacy policy and notice, please contact us through Email info@99home.co.uk


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