This is the privacy notice of 99Home Ltd. In this document, "we" or "us" refers to 99Home Ltd.
Our registered office is at 99 Home Ltd, 326 High Road, Willesden, London NW10 2EN .
record about you. It covers the information that could identify you as well as the information that does not concern
We are extremely concerned about your privacy and confidentiality. We understand that the users of our website are concerned about their privacy and need assurance that their data will not be used for any purpose unknown to them, or accidentally or intentionally handed over to a third party.
Our policy is based on stringent parameters and refers to the procedures in specific as well as generalized aspects. It complies with the UK law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, feel free to let us know.
We regret if any point or feature of our policy does not deliver to your satisfaction. In such case, you may feel free to immediately leave our website.
Except for the cases as stated below, we do not share, sell, or disclose personally identifiable information collected at this site to a third party.
Here is a list of the information we collect from you, through our website or that which you have shared with us. We have also stated it below as to why is it essential to collect this information.
When we obtain information from you, specifically to enable you to use or buy a service offered on our website by some other person, we assume that in giving us your information, you are also giving us your consent to pass it on to the relevant person.
Your domain name and email address are recognised by our servers and the pages that you have visited are recorded.
We shall not under any circumstances divulge your email address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.
Information that you share with us by posting on a forum or blog is stored on our servers. We do not specifically make use of that information, except for allowing it to be read online. However, you will see it in our terms and conditions that we reserve a right to use it in any way we prefer.
This information is never recorded or stored by us either through our website or by any other means. At the checkpoint of payment, you are transferred to a secure page on the website of WorldPay/ SagePay/ PayPal/ MoneyBookers/ Stripe or some other reputable payment service provider. That page may be dressed in our ‘livery’, however, it is not controlled by us. Our staff and contractors never have access to it in any case.
Many companies offer certification and an icon or other small graphic to prove it to the site visitors that the website is safe to visit or share information. The certifications vary as per the level of safety. We do not handle or process any information related to your credit card, so we do not have the need to subscribe to any such service. However, we suggest that you assess this notice to acknowledge that your privacy is a matter of prime concern for us.
When you have agreed to set up a direct debit arrangement, the information you provide us is directly conveyed to our
bank to process the transaction. We do keep a copy for our records.
We are registered under the Direct Debit Guarantee Scheme. This provides instructions for the customer's bank to refund disputed payments without any question, while postponing any further investigation. Direct debits can only be set up for payments to the beneficiaries that are approved as ‘originators’ of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.
To assist in combatting and preventing fraud, we share information with credit reference agencies, as far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having provided a prior notice to us, stating a reason and given us the opportunity to refund their money.
This includes all information shared with us in the course of your business with us. It includes information provided
by you in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms
of our relationship. It is not used for any other purpose. We expect it from you to reciprocate this policy.
We store the information that forms a part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. This is also the period within which our tax collecting authorities may demand to know it.
Cookies are small text files that are stored in your computer's hard drive through your web browser when you visit a
website. Cookies are used to make websites work, or work more efficiently, by providing information related to the visitor
activity to the site owners or developers.
Complying to the standard practices of using cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you, and track your actions and the pages you visit while you browse our website.
The cookies we use are only stored and retrieved for a single visit to our site and are deleted from your computer when you close your browser. However, they may stay stored in your computer until you delete them personally or until a definite period of time has passed.
When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line and customer service.
When you send a message, we collect the data you have given to us in that message. This is done so as to confirm that you are entitled to receive the information and to provide to you the information requested by you in your message. We record your request and our reply in order to increase the efficiency of our business operations. We may keep personally-identifiable information associated with your message, such as your name or email address or contact number.
When we receive a complaint, we record all the information you have provided to us. We use that information to resolve
your complaint. If your complaint requires us to contact some other person, we may decide to share with the other person,
some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for
our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Our web site is a publishing medium on which anyone may register and then publish information about themselves or some
other person. We do not moderate or control what is posted by the visitors on our website.
If you complain about any of the content on our web site, we shall investigate your complaint. If we feel it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
If you send us information related to a job application, we may keep it stored for up to three years in case we decide
to contact you later.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before discarding or deleting it permanently.
If you share some information on our website that can be read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with your information. It is up to you to take care of the privacy of your information, particularly in the case when it can be viewed or accessed by other people. If it is available to the cyberworld, you have no control whatsoever as to how it is used or shared.
With your prior permission, we pass your email address and name to selected associates whom we consider may provide services or products to us, for your benefit. You may opt out of this service at any time by instructing us through email.
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly consumed, inferred or deduced from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information
is retained for business purpose only. We undertake to preserve the confidentiality of the information and of the terms
of our relationship. It is not used for any other purpose. We expect our affiliates to agree to reciprocate this policy.
As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off the website. The reason is solely to enable us to mention winners and others whose performance as an affiliate has been outstanding in some ways.
We are mandated by the law like everyone else. We may be required to give information to legal authorities upon their request or if they have the proper authorisation such as a search warrant or a court order.
At any time of the service, you may review or update the personally identifiable information that we hold about you by contacting us at the address provided below. To safeguard your information in better ways, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Except for the cases as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our domain of business.
Our website is hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. The data obtained within the UK may be ‘processed’ outside the UK and the information obtained in any other country may be processed within or outside that country.
If you want us to remove your personally identifiable information from our website, you may contact us through Email
To better safeguard your information, we will also take reasonable steps to verify your identity before granting access
or making corrections to your information.