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Faq


Q-1. What is 99home.co.uk?

Ans. 99home is a residential online real estate business that makes it convenient for you to rent, sell or buy property without having to go for the services of an expensive, and high-end estate agent. Apart from carrying out the viewings (Except High Street product), 99home provides all the services you might expect from a professional estate agent, but, with a marked difference.
You can arrange viewings, edit photos, change your demanded price and accept offers 24/7. On top of that, our dedicated team of experts are here to help and support you at every step of the process, until completion.


Q-2. How do people interested in my property contact me?

Ans. First, they enquire us via online query, phone call, text message or email, about the property they are interested in. Then, we provide them your contact details and also share their details with you. This way, we help both parties get in touch and communicate.


Q-3. How long will it take for my property to be listed online?

Ans. Once you completed the online property submission form on 99home.co.uk, we assess your submission in terms of the information that you have provided and if we need any further details from you. When the assessment is complete, your property is verified and listed online within the next 2-48 working hours.


Q-4. Why do you need my phone number and email address?

Ans. We have an online enquiry system that provides your contact details to potential buyers. We ask you to provide your contact details, so that we may get in touch with you, or provide your details to the prospects if they contact us in this regard.


Q-5. Do you store my Debit or credit card information?

Ans. No. We do not store or view your credit card information. All transactions are directly processed by the bank.


Q-6. Is your 0203 number a premium rate number?

Ans. No. Calling on our 0203 number will cost you the same charges as a geographical landline number beginning with 01 or 02.


Q-7. Will you sell my personal information to third parties?

Ans. No, we do not sell or share your information to any third party. However, we can pass your details to our associate solicitor or mortgage adviser, on your consent.


Q-8. Is my account secure?

Ans. Our site is protected by SSL Certificate. The security of your account depends on the strength of the password you choose for it. We encrypt passwords on our server, but, if you choose a weak password your account, it could be compromised, just the same way as on any other website.


Q-9. How long will the property be published?

Ans. Property will be published on Rightmove, Zoopla & PrimeLocation until it gets sold.


Q-10. How will I receive queries related to listing?

Ans. You will receive queries related to your property on your email and via SMS.


Q-11. Do we have panel firm of solicitors?

Ans. Yes.at 99home, we have a panel of professional and experienced solicitors on board, who have a detailed knowledge and experience of the real estate industry. Their professional legal assistance will safeguard your assets and make your move a less daunting process.


Q-12. What is 99home’s coverage?

Ans. All over UK, excluding Ireland.


Q-13. Is there any commission if sell goes through?

Ans. No, you only pay for the package you choose.


Q-14. Are we National or International?

Ans. As of now we are National. Soon we will be assisting you in International market.


Q-15. As per the package, how long will property remain on Zoopla/Rightmove?

Ans. Until it gets sold.


Q-16. Are bank details stored on web during sign up?

Ans. No, we do not store or view your credit card information. All transactions are directly processed by bank.


Q-17. How is viewing arrangements done?

Ans. You will have to contact us to get a quote on viewing. But if you have gone for High-Street package, you won’t have to contact us for quote. It will be organised by us.


Q-18. Who do we use for tenant referencing?

Ans. We use multiple companies for tenant referencing, like Rent4Sure.


Q-19. Can landlord do its own referencing?

Ans. Yes, landlord can also do it’s own tenant referencing.


Q-20. Where and all the property will be published/advertised?

Ans. Your property will be listed on major online portals like Rightmove and Zoopla.


Q-21. Does landlord get to see a proof of advert before it goes live?

Ans. Yes, you will get to see it before it’s live.


Q-22. Is there any extra charge if property is featured on Rightmove?

Ans. You will be charged extra only if you select premium listing.


Q-23. Duration of featuring/advertising/listing?

Ans. Until it gets sold.


Q-24. What are your opening hours?

Ans. We are available 24*7. You can contact us any day any time.


Q-25. Will my personal details be safe?

Ans. Yes, we do not share your personal details with any third party. However, we can pass your details to our solicitor or mortgage advisor, on your consent.


Q-26. How can we contact to potential buyer?

Ans. Details of potential buyers will be shared with you via email and sms, you can contact them directly, or advise us to deal it for you.


Q-27. What if I change my mind about selling?

Ans. You are always in control of the sale of your property. If you decide not to sell while it’s listed on 99home, we’ll simply remove it from the property listing sites.


Q-28. What forms of ID proofs are required?

Ans. Please click here to know the Documents Requirement.


Q-29. Are there any hidden charges?

Ans. Absolutely not. You will only pay for the package you choose and services you decide.


Q-30. Can I sell my house with another online estate agent as well?

Ans. Yes, unlike high street estate agents there are absolutely no tie-ins with 99home. You are free to use as many agents you like - that’s how confident we are.


Q-31. Who will value my home and set the sale price?

Ans. 99home offers free valuation service which will be conducted by our dedicated 99home agent. Our valuations are completely objective, as our fees is not based on the sale price of your home. So we always offer honest valuations based on our knowledge and experiences.


Q-32. Can private home sellers advertise their property for sale on online portals such as Zoopla and Prime Location?

Ans. No, they can't. However, they can seek our agent service to do it on their behalf.


Q-33. I am a buyer. Can 99home help me?

Ans. Yes, we help buyers with mortgage advice, solicitor’s advice, and house moves. Aside from that, we provide you with an extensive choice of property. We keep you informed on the latest mortgage rates and provide an access to the UK's leading independent mortgage advisors. You can also compare the best solicitors from across the UK and find the most competitive solicitors operating in your area.


Q-34. Do you conduct viewings for the property?

Ans. Yes, we do. However, you will have to contact us to get a quote on the viewing service. If you have purchased the High-Street package, you won’t have to request a quote. We will conduct viewings for you.


Q-35. Why do you require a proof of identity from me?

Ans. Abiding by the industry standards and associated laws, we're obliged to verify the identity of our customers.. Considering all the ethical concerns involved, we align our services with the legal requisite, so as to avoid any fraudulent or unpleasant situations. This thorough vigilance assured the browsers that the property advertisements listed on our website are authentic and credible.


Q-36. How is 99home different from estate agents?

Ans. We are an online real estate agency, which means that we do not conduct viewings for our 99Home and Combo packages. We have another package called “High Street”, which is a complete high street and all-inclusive service package, offered at the affordable cost of online packages.


Q-37. Who will take care of photography and floor planning of my property?

Ans. Photography and floor planning services are included in our Combo and High Street packages. However, if you have purchased the 99home package, you will have to provide the photos of your property. Or, if you want, we can arrange professional photography on additional charges.


Q-38. Do I need an Energy Performance Certificate?

Ans. EPCs are a legal requirement for anyone selling or renting their property. If you do not have the EPC for your property, you’ll need to obtain it, prior to putting it up for sale or rent. To check if your property already has an EPC, click here and enter your postcode. If you do not have it, we offer EPC for your property for just £79.00 (excluding VAT)


Q-39. Who will create the property description?

Ans. Once you instruct 99home, your dedicated 99home agent will attend your property, take photographs and details of the property, draw up a floor plan. Then they will create a professional advert for you, which will include a full and detailed description. Once you have reviewed it and approve it, it’ll go live on UK’s biggest property portals.


Q-40. Will I get a “For Sale” board?

Ans. You will – unless you’d rather not have one. For Sale boards are a great way to let the local area know that your house is up for sale. Statistics show that around 85% of people move only nine roads away from their current home, so it's an area you shouldn't neglect. Your For Sale board will have our office contact details on, and we'll deliver and erect the board outside your property, so you don’t have to lift a finger. We also know which areas are not allowed to have boards and your 99home agent will provide a window sticker or similar (Not available for standard or express).


Q-41. Can I change the sale price of my home?

Ans. Yes, you can change the sale price any time. All you need to do is contact 99home agent and it will be updated.


Q-42. Do I need photos and floor plan to sell my home?

Ans. Our fixed fee includes everything you will need to market your property, including high quality photographs and floor plans. Your dedicated 99home agent will take photographs of your property, create a floor plan and write a description. Once you’re happy with them, we will place these on the major property portals - Rightmove, Zoopla and Primelocation - where 98% of buyers look for their next home.


Q-43. Can buyers contact me directly?

Ans. Yes, but only if you have confirmed us that you are happy with it, we will provide the buyer with your contact details.


Q-44. What’s an Energy Performance Certificate (EPC) and do I need one?

Ans. EPCs are a legal requirement for anyone selling or renting their property. If you do not have the EPC for your property, you’ll need to obtain it, prior to putting it up for sale or rent. To check if your property already has an EPC, click here and enter your postcode. If you do not have it, we offer EPC for your property for just £79.00 (excluding VAT).


Q-45. What if I want to pay later?

Ans. Yes, you can pay later after the sell goes through.


Q-46. Are there any minimum requirements to qualify for pay later?

Ans. No minimum requirement to qualify.


Q-47. Who should I contact if I have a question about choosing to pay later?

Ans. You need to contact 99home agent for the queries.


Q-48. Who handles payment on 99home?

Ans. Your payments are directly handed by bank.


Q-49. How do I know my card details are safe and secure?

Ans. Our site is protected by SSL Certificate. The security of your account depends on the strength of the password you choose for it. We encrypt passwords on our server, but, if you choose a weak password your account, it could be compromised, just the same way as on any other website.


Q-50. Does 99home offer any promotions?

Ans. Yes, 99home offers promotional offers. You will get the promotional code after registering yourself with 99home.


Q-51. When do I enter promotional code?

Ans. You will be given an option to enter promotional code while making payment. You can enter it there to avail discount.


Q-52. Once I have found tenant, do you offer a management service?

Ans. Yes, we offer a full management service as well as full range of other lettings services.


Q-53. Do you offer rent guarantee insurance?

Ans. Yes, we offer rental guarantee insurance when you all tenants have had successful credit and reference checks completed through ourselves or 99home agents.


Q-54. Can I edit my advert once it’s gone live?

Ans. Yes, you will be given full access to your property, you can make changes at any time by visiting 99home.co.uk.


Q-55. What documents do you need from me to advertise my property?

Ans. Before putting your property on online portal we will need an EPC and Gas Safety Certificate, you can also advise us to organise for you.


Q-56. What should I do if there is any technical problem?

Ans. If you ever face any technical problem, you write us directly to support@99home.co.uk.


Q-57. Do you provide the same service for each full service fee option?

Ans. Yes, we treat every client and the sale of each property exactly the same, no matter which package you decide. Facilities are as per the packages.


Q-58. Which professional bodies are you affiliated with?

Ans. Our membership of The Property Ombudsman Redress Scheme, endorsed by the Office of Fair Trading is a testament to the quality and credibility of our services. At 99home Ltd, rest assured for a respectful, ethical, professional and diligent real estate service experience.


Q-59. What do we check in tenant referencing?

Ans. Full reference includes employment reference, previous tenancy reference, right to rent check, credit check(clear of unsatisfied CCJs, clear of bankruptcies, clear of satisfied CCJs, found at current address, previous address matched, no undisclosed addresses) and of course we analysis bank statement, salary as well.


Q-60. Do I deal with just one person?

Ans. The team at 99home is extremely helpful and we all deal with different parts of the selling process to make the service as effective as possible, we can all generally assist you with any queries you may have when you get in touch with 99home.


Q-61. Where are we based?

Ans. Our office is based in Willesden, but we operate across the whole of the UK(except Ireland).


Q-62. Will there be any extra charges if you wish to take down property and re-list it?

Ans. No, you won’t be charged anything extra. Property stays in total control you and you can make any changes whenever you wish to.



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