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This is the privacy notice of 99Home Ltd. In this document, "we" or "us"
Company no 10469887. We are committed to protecting and respecting your privacy
Our registered office is at 99 Home Ltd, 38A Court Parade, East Lane, Wembley, United Kingdom, HA0 3HS.
We respect our users' right to privacy and are fully compliant with the Data Protection Act 1998. As part of this commitment we are a registered data controller with the ICO. our registration number is A8225166.
information that we
record about you. It covers the information that could identify you as well as the information that
does not concern
We are extremely concerned about your privacy and confidentiality. We understand that the users of our website are concerned about their privacy and need assurance that their data will not be used for any purpose unknown to them, or accidentally or intentionally handed over to a third party.
Our policy is based on stringent parameters and refers to the procedures in specific as well as generalized aspects. It complies with the UK law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, feel free to let us know.
We regret if any point or feature of our policy does not deliver to your satisfaction. In such case, you may feel free to immediately leave our website.
Except for the cases as stated below, we do not share, sell, or disclose personally identifiable information collected at this site to a third party.
At 99home limited, we’re committed to respecting and protecting your privacy.
99home.co.uk is a trading name of 99home Limited whose registered number is 10469887 and registered office is 38A Court Parade, East Lane, Wembley, United Kingdom, HA0 3HS.
We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit one of our branches, for example when you:
The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.
The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.
We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.
The GDPR requires controllers to state the period for which personal data will be stored, or if that is not possible, the criteria used to determine the period. This is often a difficult task, but we’ve added some wording below that could be used if your agency is able to provide more specific information.
We may collect and process the following data about you:
We will retain personal information category or categories} for a minimum period of 6 years.
We may use the information that you directly provide to us in the following ways:
We may use the information that we automatically collect using technical means through our website to:
We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us). We may make use of additional information about you when it is available from external sources to help us do this effectively. These sources include our website and software.
We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. These sources include 99home.co.uk. Our legal basis for this use of your personal information is [our legitimate interests in preventing our business being subject to fraud or credit risk].
We do upgrade our systems/website from time to time for enhancement of better user interface & functionality and we might not send notifications every time the systems are being upgraded. We will only send notifications if there are any major upgrades taking place which may affect / restrict you to use our website.
We will not sell or rent your information to third parties.
We may pass your information to third party service providers, including but not limited to:
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.
We may disclose your personal information to any member of our group of companies, this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.
In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
You have the right:
To exercise any of these rights, email us at email@example.com or write to us at 38A Court Parade, East Lane, Wembley, HA0 3HS. In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.
If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.
We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy
Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.
In this section we provide information about the circumstances in which your personal information might be transferred to countries outside the EEA.
We, and our other group companies have offices and facilities in the UK & India. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from source OR the use of binding corporate rules, a copy of which you can obtain from EEA OR specify appropriate safeguards and means to obtain a copy.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
We keep this Policy under regular review. This Policy was first made on 17th July 2017 and was last updated on <16th June 2020
You can obtain further information about data protection laws by visiting the Information Commissioner's Office website at www.ico.org.uk.
Here is a list of the information we collect from you, through our website or that which you have shared with us. We have also stated it below as to why is it essential to collect this information.
When we obtain information from you, specifically to enable you to use or buy a service offered on our website by some other person, we assume that in giving us your information, you are also giving us your consent to pass it on to the relevant person.
Your domain name and email address are recognised by our servers and the pages that you have visited
We shall not under any circumstances divulge your email address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.
Information that you share with us by posting on a forum or blog is stored on our servers. We do not specifically make use of that information, except for allowing it to be read online. However, you will see it in our terms and conditions that we reserve a right to use it in any way we prefer.
This information is never recorded or stored by us either through our website or by any other means. At the checkpoint of payment, you are transferred to a secure page on the website of WorldPay/ SagePay/ PayPal/ MoneyBookers/ Stripe or some other reputable payment service provider. That page may be dressed in our ‘livery’, however, it is not controlled by us. Our staff and contractors never have access to it in any case.
Many companies offer certification and an icon or other small graphic to prove it to the site visitors that the website is safe to visit or share information. The certifications vary as per the level of safety. We do not handle or process any information related to your credit card, so we do not have the need to subscribe to any such service. However, we suggest that you assess this notice to acknowledge that your privacy is a matter of prime concern for us.
When you have agreed to set up a direct debit arrangement, the information you provide us is
directly conveyed to our
bank to process the transaction. We do keep a copy for our records.
We are registered under the Direct Debit Guarantee Scheme. This provides instructions for the customer's bank to refund disputed payments without any question, while postponing any further investigation. Direct debits can only be set up for payments to the beneficiaries that are approved as ‘originators’ of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.
To assist in combatting and preventing fraud, we share information with credit reference agencies, as far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having provided a prior notice to us, stating a reason and given us the opportunity to refund their money.
This includes all information shared with us in the course of your business with us. It includes
by you in your capacity as our client. We undertake to preserve the confidentiality of the
information and of the terms
of our relationship. It is not used for any other purpose. We expect it from you to reciprocate this
We store the information that forms a part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. This is also the period within which our tax collecting authorities may demand to know it.
Cookies are small text files that are stored in your computer's hard drive through your web browser
when you visit a
website. Cookies are used to make websites work, or work more efficiently, by providing information
related to the visitor
activity to the site owners or developers.
Complying to the standard practices of using cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you, and track your actions and the pages you visit while you browse our website.
The cookies we use are only stored and retrieved for a single visit to our site and are deleted from your computer when you close your browser. However, they may stay stored in your computer until you delete them personally or until a definite period of time has passed.
When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line and customer service.
When you send a message, we collect the data you have given to us in that message. This is done so as to confirm that you are entitled to receive the information and to provide to you the information requested by you in your message. We record your request and our reply in order to increase the efficiency of our business operations. We may keep personally-identifiable information associated with your message, such as your name or email address or contact number.
When we receive a complaint, we record all the information you have provided to us. We use that
information to resolve
your complaint. If your complaint requires us to contact some other person, we may decide to share
with the other person,
some of the information contained in your complaint. We do this as infrequently as possible, but it
is a matter for
our sole discretion as to whether we do give information, and, if we do, what that information
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Our web site is a publishing medium on which anyone may register and then publish information about
themselves or some
other person. We do not moderate or control what is posted by the visitors on our website.
If you complain about any of the content on our web site, we shall investigate your complaint. If we feel it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
If you send us information related to a job application, we may keep it stored for up to three years
in case we decide
to contact you later.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before discarding or deleting it permanently.
If you share some information on our website that can be read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with your information. It is up to you to take care of the privacy of your information, particularly in the case when it can be viewed or accessed by other people. If it is available to the cyberworld, you have no control whatsoever as to how it is used or shared.
With your prior permission, we pass your email address and name to selected associates whom we consider may provide services or products to us, for your benefit. You may opt out of this service at any time by instructing us through email.
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly consumed, inferred or deduced from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
This is information given to us by you in your capacity as an affiliate of us or a customer or
client of ours. Such information
is retained for business purpose only. We undertake to preserve the confidentiality of the
information and of the terms
of our relationship. It is not used for any other purpose. We expect our affiliates to agree to
reciprocate this policy.
As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off the website. The reason is solely to enable us to mention winners and others whose performance as an affiliate has been outstanding in some ways.
We are mandated by the law like everyone else. We may be required to give information to legal authorities upon their request or if they have the proper authorisation such as a search warrant or a court order.
At any time of the service, you may review or update the personally identifiable information that we hold about you by contacting us at the address provided below. To safeguard your information in better ways, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Except for the cases as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our domain of business.
Our website is hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. The data obtained within the UK may be ‘processed’ outside the UK and the information obtained in any other country may be processed within or outside that country.
If you want us to remove your personally identifiable information from our website, you may contact
us through Email
To better safeguard your information, we will also take reasonable steps to verify your identity
before granting access
or making corrections to your information.