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Refund Policy


If you cancel 99home services including add-on’s within 14 days of accepting our terms and conditions, we will refund the payment for the services you wish to cancel (i.e. Any addon’s or Listing). We will reimburse the payments within 12 working days after we’ve received your cancellation request.

99home.co.uk will charge £99 where a service or part service has been delivered, i.e. a 99home.co.uk For Sale/To Let board has been erected or Photos and Floor plans have been produced. If you are not happy with the level of service received by 99home.co.uk, please see our Complaints Procedure where we will investigate each complaint on a case by case basis.

£29 Express Package:

a. No refund if the property goes live on the major portals.
b. No refund if the landlord fails to provide ownership information.
c. No refund if vendor's AML check is failed.
d. If AML is done, £15 will be deducted if the refund is requested.
e. No refund if 99home has visited the property for verification.
f. 2% transaction fees will be deducted for the payments taken online while processing online refunds.
g. 10% deduction, if any discount code has been applied.

£99 Standard / £149 and £249 Commercial Package:

a. No refund if the vendor/landlord fails to provide any AML documents(AML Link)
b. No refund if vendors AML check is failed.
c. No refund if the property goes live on the major portals.
d. 10% reduction in the refund if any third party voucher code is used.
e. If AML is done, £15 will be deducted if the refund is requested.
f. No refund if 99home has visited the property for verification.
g. 2% transaction fees will be deducted for the payments taken online while processing online refunds.
h. 10% deduction, if any discount code has been applied.

£599 Combo & Silver Package:

a. No refund if the vendor fails to provide ownership information
b. No refund if photography, floor plan, “For sale” has been done and the vendor is liable to pay For Sale Board(if erected).
c. No Refund if the property went live on the major portals.
d. No refund if 99home has visited the property for verification.
e. 2% transaction fees will be deducted for the payments taken online while processing online refunds.
f. 10% deduction, if any discount code has been applied.

£1099High Street Package:

a. No refund if the vendor fails to provide ownership information
b.No refund if photography, floor plan has been done and the vendor is liable to pay For Sale Board(if erected).
c. No Refund if the property is live on the major portals.
d. No refund if 99home has visited the property for verification.
e. 2% transaction fees will be deducted for the payments taken online while processing online refunds.
f. 10% deduction, if any discount code has been applied.
 

* If you are not the property owner, or not willing to provide the property ownership documents, 99home will not refund any amount.

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